Workbook for Seamless Government: A Hands–on Guide to Implementing Organizational Change

Russ Linden′s Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do–it–yourself kit full of handy instruments and insights, tools and techniques.
?Barbara Dyer, senior partner, The Public′s Work
From the author of Seamless Government?this hands–on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects.
Russell M. Linden is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey–Bass, 1994).

Spis treści:
Part 1: Preparing for Real Change.
1. Overview of Seamless Government Concepts.
2. Preconditions for Major Change.
3. Key Roles When Redesigning.
4. The Steering Team′s Leadership.
Part 2: Redesigning Your Work Processes.
5. Four Steps to Redesigning Key Processes.
6. Mapping the Current Process.
7. Establishing Desired Outcomes.
8. Setting Your Stretch Objective.
9. Designing with a Clean Sheet.
Part 3: Keys to Successful Implementation.
10. Writing an Making Your Business Case.
11. Communicating and Marketing Your Project.
12. Building a Bridge from Design to Implementation.

Nota biograficzna:
RUSSELL M. LINDEN is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey–Bass, 1994)