Dealing with Difficult Participants: 127 Practical Strategies for Minimizing Resistance and Maximizing Results in Your Presentations

You know the destructive effect that difficult participants can have on their own learning, as well as on the group′s learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual.
Some people know how to take a hint. Others don′t. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attending the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not–so–difficult) participants will require little prompting; others will require a lot.
Learn to deal with types such as:
The Preoccupied
The Socializer
The Introvert
The Bored
The Domineering
The Unqualified
The Skeptic
The Sleeper
Don’t let difficult participants get the best of you. Pick up this engaging book and maximize the learning potential in all your presentations!

Spis treści:
Introduction.
What (or Who) Is a Difficult Participant?
The Latecomer.
The Preoccupied.
Cell Phones and Beepers.
The Prisoner.
The Introvert.
The Elder.
The Domineering.
The Know–It–All.
The Skeptic.
The Socializer.
The Apple Polisher.
The Bored.
The Confused.
The Unqualified.
The Sleeper.
The Substance Abuser.
Concluding Thoughts.
Recommended Readings.
Appendix.

Nota biograficzna:
BOB PIKE, has developed and implemented training pr ograms for business, industry, government and the professions since 1969. As president of Creative Training Techniques International, Inc., and publisher of Creative Training Techniques Press, Bob leads sessions over 150 days per year covering topics of leadership, attitudes, motivation, communication, decision–making, problem–solving, personal and organizational effectiveness, conflict managemtent, team–building, and managerial productivity. More than 60,000 trainers have attAnded the Creative Training Techniques workshop. As a consultant, Bob has worked with such organizations as Pfizer, UpJohn, Caesar Boardwalk Regency, Exhibitor Magazine, Hallmark Cards, and IBM.Over the years Bob has contributed to magazines like Training, The Personal Administrator and The Self–Development Journal. He is editor of the Creative Training Techniques Newsletter and is author of The Creative Training Techniques Handbook and Improving Managerial Productivity. DAVE ARCH is a senior trainer for Bob Pike′s Creative Training Techniques International, Inc. He has authored all three books in the Tricks for Trainers Resource Library including Tricks for Trainers, Volume I & II as well as First Impressions/Lasting Impressions. In addition, Dave travels for Creative Training Techniques to over twenty cities in the United States each year presenting the seminar, Techniques and Tricks. For two days he leads trainers through an experience of 119 attention management techniques as found in his books.Dave has literally pioneered the use of magic in training. Since 1982, magic has proven itself an effective communication tool for groups as diverse as hospital CEOs to sales representatives to banking administrators. Combining a ten–year background in personal and family counseling with a professional expertise in magic, Dave travels from his home in Omaha, Nebraska, to present his unique presentations before some 25,000 people each year in both corporate and conference settings.

Okładka tylna:
You know the destructive effect that difficult participants can have on their own learning, as well as on the group′s learning process. This practical—and funny!—guide teaches you how to identify a difficult participant, and then how to decide which technique (127 in all) is best suited for dealing with that individual.
Some people know how to take a hint. Others don′t. So for each difficult participant, the authors provide a list of strategies. The strategy list starts indirect and preventitive, then becomes progressively more direct and corrective. Sometimes, when you request that participants turn off their beepers and cellular phones before attending the workshop, they will oblige...and disruptions cease. But other times, with truly difficult participants, you might need to actually "confiscate" beepers and cell phones before a session. The authors offer a whole array of strategies for each difficult participant: some (not–so–difficult) participants will require little prompting; others will require a lot.
Learn to deal with types such as:
The Preoccupied
The Socializer
The Introvert
The Bored
The Domineering
The Unqualified
The Skeptic
The Sleeper
Don’t let difficult participants get the best of you. Pick up this engaging book and maximize the learning potential in all your presentations!