When Talk Works: Profiles of Mediators

Climb into the heads of some of the most respected mediators in the business. Jimmy Carter, Linda Colburn, Lawrence Susskind and other luminaries take you behind the scenes and share their insights, techniques, and experiences in twelve personal, interview–based profiles. Their compelling stories illustrate the many ways to "make talk work," making this a uniquely pragmatic, inspiring resource for both working practitioners and aspirants to the field.

Spis treści:
Introduction: Another Way to Settle Disputes: The Practice of Mediation.
Part One: The Professionals.
1. Frances Butler: Questions that Lead to Answers in Child Custody Mediation (Kenneth Kressel).
2. Patrick Davis: "To Bring Out the Best... To Undo a Little Pain" in Special Education Mediation (Susan Silbey).
3. Howard Bellman: Using "Bundles of Input" to Negotiate An Environmental Dispute (Christine Harrington).
4. William Hopgood: "Conditioning" Parties in Labor Grievances (Deborah M. Kolb).
5. Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation (Austin Sarat).
Part Two: Builders of the Field.
6. Albie M. Davis: Community Mediation as Community Organizing (Sally Engle Merry).
7. Eric Green: Finding Alternatives to Litigation in Business Disputes (Lavinia Hall).
8. Lawrence Susskind: Activist Mediation and Public Disputes (John Forester).
Part Three: Extending the Reach of Mediation.
9. Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication (William O′Barr).
10. Jimmy Carter: The Power of Moral Suasion in International Mediation (Eileen Babbitt).
11. Linda Colburn: On–the–Spot Mediation in a Public Housing Project (Neal Milner).
12. Joseph Elder: Quiet Peacemaking in a Civil War (Thomas Princen).
Conclusion: The Realities of Making Talk Work.

Nota biograficzna:
DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard L aw School and professor of management at the Simmons College Graduate School of Management.

Okładka tylna:
Climb into the heads of some of the most respected mediators in the business. Jimmy Carter, Linda Colburn, Lawrence Susskind and other luminaries take you behind the scenes and share their insights, techniques, and experiences in twelve personal, interview–based profiles. Their compelling stories illustrate the many ways to "make talk work," making this a uniquely pragmatic, inspiring resource for both working practitioners and aspirants to the field.