Why Didnt You Say That in the First Place?: How to Be Understood at Work

The three biggest problems in the world today are communications, communications, communications. Why Didn′t You Say That in the First Place hits those problems straight on." —Ken Blanchard
Ever get the feeling that your co–workers don′t understand you? Do others expect you to make sense of what they say even when they are not precise? Misunderstanding through poor communication has gone rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life.In Why Didn′t You Say that in the First Place?, Richard Heyman demonstrates how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. Heyman shares anecdotes and illustrations, sample conversations and checklists to show readers how misunderstandings can be prevented in everyday settings.While faxes, e–mail, and voice mail may make it easier to disseminate information in today′s business world, Heyman makes a strong case that there is no substitute for clear communication.

Spis treści:
Part One: Why Nobody Understands You.
1. For Your Ears Only: Why Misunderstanding Is Normal.
2. Beyond Mind Reading: The Power of Strategic Talk.
Part Two: How You Can Increase the Odds in Your Favor.
3. When Words Are Deeds: Talk That Makes Work Happen.
4. Hearing Is Believing: Talk and the Written Word.
5. Differences That Make a Difference: Talking Across Stereotypes.
Part Three: What Your Organization Can Do to Help.
6. Building a Culture That Supports Understanding.
7. Communicating When Understanding Is Critical.
8. Creating a New Accountability.

Nota biograficzna:
RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

Okładka tylna:
"The three biggest problems in the world today are communications, communications, communications. Why Didn′t You Say That in the First Place hits those problems straight on." —Ken Blanchard
Ever get the feeling that your co–workers don′t understand you? Do others expect you to make sense of what they say even when they are not precise? Misunderstanding through poor communication has gone rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life.In Why Didn′t You Say that in the First Place?, Richard Heyman demonstrates how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. Heyman shares anecdotes and illustrations, sample conversations and checklists to show readers how misunderstandings can be prevented in everyday settings.While faxes, e–mail, and voice mail may make it easier to disseminate information in today′s business world, Heyman makes a strong case that there is no substitute for clear communication.