The Juran Prescription: Clinical Quality Management

The Juran Prescription is a comprehensive primer written for physicians, administrators, managers, and other health care personnel who play a leadership role in today′s highly complex and competitive environment. The book presents illustrative examples of successful organizations––Intermountain Health Care, UniHealth America, Kaiser Permanente, the Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts––that have applied Juran′s principles in managing patients, hospitals, HMOs, and managed care organizations. The book explores in detail how a health care organization can manage quality, outcomes, satisfaction, loyalty, and cost.

Spis treści:
Foreword
1: New Skills for Clinical Leaders
2. The Basic Physiology of Quality
3. A Sampler of Success Stories
4. Measuring Care and Managing Variation
5. Planning and Designing Care Processes
6. Practice and Outcomes Improvment
7. Implementing Quality Management in Clinical Settings(Robert Halder, M.D.)
8. Strategic Planning for Clinical Quality and Performance
Conclusion: Panacea, Placebo, or the Right Prescription?

Nota biograficzna:
KATHLEEN JENNISON GOONAN is the medical director of policy, evaluation, and improvement for Blue Cross and Blue Shield of Massachusetts. An associate of the Juran Institute, she lectures nationally on clinical quality management.

Okładka tylna:
The Juran Prescription is a comprehensive primer written for physicians, administrators, managers, and other health care personnel who play a leadership role in today′s highly complex and competitive environment. The book presents illustrative examples of successful organizations––Intermountain Health Care, UniHealth America, Kaiser Permanente, the Mayo Clinic, Sun Health, Harvard Community Health Plan, Blue Cross and Blue Shield of Massachusetts––that have ap plied Juran′s principles in managing patients, hospitals, HMOs, and managed care organizations. The book explores in detail how a health care organization can manage quality, outcomes, satisfaction, loyalty, and cost.