Managing Chaos and Complexity in Government: A New Paradigm for Managing Change, Innovation, and Organizational Renewal

In this book, L. Douglas Kiel presents a framework that addresses the new chaotic reality of public management and the need for responsive change and innovation. By acknowledging the potential for positive change and renewal that can arise from uncertainty and instability, Kiel offers managers a paradigm for transforming government performance.

Spis treści:
1. A New Paradigm for Public Management
2. Chaos and the Dynamics of Change
3. Managing Risk and Uncertainty: The Limits of Incremental Change
4. Gathering Data on Workplace Change and Variation
5. Uncovering the Deep Structure in Public Organizations
6. Beyond Management Control: Learning, Continuous Improvement, and Quality
7. Using Disorder to Promote Change and Innovation
8. Leading the Self–Organizing Agency
9. Key Lessons for Public Managers on Organizational Renewal
Resource: Implementing an Activity–Based Costing System in a Government Agency

Nota biograficzna:
L. DOUGLAS KIEL is director of the Master of Public Affairs Program at the University of Texas at Dallas and is widely published in the field of public management. Kiel has served as a productivity consultant to a variety of government organizations where he specialized in integrating information systems and activity–based costing systems.

Okładka tylna:
In this book, L. Douglas Kiel presents a framework that addresses the new chaotic reality of public management and the need for responsive change and innovation. By acknowledging the potential for positive change and renewal that can arise from uncertainty and instability, Kiel offers managers a paradigm for transforming government performance.