Working the Shadow Side: A Guide to Positive Behind–the–Scenes Management

This practical "starter kit" shows how to identify, manage, and benefit from the activities that happen below the surface of an organization. It is valuable reading for managers, consultants, and employees alike.

Spis treści:
What Goes On in the Shadows.
1. What Is the Shadow Side?.
2. Bringing Issues Out of the Shadows.
Mining Value from the Shadow Side.
3. The Economics of the Shadow Side.
4. A Model for Managing the Shadow Side.
Revealing Your Organization′s Hidden Culture.
5. The Pragmatics of Culture: The Largest and Most Controlling of the Systems.
6. Challenging and Changing an Entrenched Culture.
Managing the Shadow Side of People.
7. The Idiosyncrasies of Individuals: Shadow Side Behavior in the Workplace.
8. Managing the Shadow Side of Individuals.
9. Mining Value from Social Interactions.
Positive Political Skills at Work.
10. Organizational Politics: From Self–Interest to Institutional Enhancement.
11. A Model for Engaging in Positive Politics: "It Would Have Been a Piece of Cake".
Bringing It All Together.
12. The Hidden Organization.
13. Epilogue: Making Chaos Your Friend.

Nota biograficzna:
GERARD EGAN is professor of organization studies and psychology at Loyola University of Chicago. He consults to a variety of organizations worldwide including The World Bank, British Airways, and Amoco Corporation and is the author of numerous books, including the best–selling The Skilled Helper (4th edition, 1990).

Okładka tylna:
This practical "starter kit" shows how to identify, manage, and benefit from the activities that happen below the surface of an organization. It is valuable reading for managers, consultants, and employees alike.