Communicating for Results in Government: A Strategic Approach for Public Managers

Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.

Spis treści:
Foreword.
Part One: Understanding Communication in Public Management.
1. Why Communication Is So Crucial to Government Success.
2. Recognizing and Overcoming Barriers to Effective Communication.
3. Applying a Strategic Model to Government Communication.
Part Two: Communicating with Key Audiences to Achieve Public Management Results.
4. Relating to Administrative Superiors and Elected Officials.
5. Strengthening Exchanges with Subordinates.
6. Improving Relationships with Colleagues and Other Agencies.
7. Communicating with Government′s Publics.
Part Three: Crucial Issues in Government Communication.
8. Communicating During Crises.
9. Communicating Ethically in Government: Issues and Guidelines.
10. Improving Communication Skills.

Nota biograficzna:
JAMES L. GARNETT is associate professor of public administration and policy at Rutgers University, Camden, and has consulted on communication issues for federal, state, and local government and for business and nonprofit organizations.

Okładka tylna:
Drawing on research and practical experience, James L. Garnett offers public managers a new, more systematic and strategic approach to communicating with superiors, colleagues, and citizens; presents guidelines for effective communication; and furnishes practical tools for using this new approach.