Social Media Rules of Engagement: Why Your Online Narrative is the Best Weapon During a Crisis

How can you avoid becoming the next big #PRFail?

The way we consume information has fundamentally changed, and now there are more people listening than ever.

Social Media Rules of Engagement gives you the tools you need to avoid scandal, manage a crisis, influence audience response and take ownership of your online narrative. The success of your organisation could depend on it. Through first–hand experience, leading social media crisis communicator Nicole Matejic demonstrates how to save yourself and your organisation from disaster.

Social Media Rules of Engagement shows you:

Whether you work in the private or public sector, in military strategic communications, information operations, public affairs, crisis and issues management or corporate affairs, this book shows you how to manage your social media presence so your #PRFail doesn′t manage you.

NICOLE MATEJIC is an internationally recognised military information operations adviser and social media crisis communicator. She is the co–founder and CEO of global military think tank Info Ops HQ, a regular lecturer and trainer to NATO, and the CEO of Social Media Monster aka The #SocialFirefighter®, offering crisis communications services and training to both the public and private sectors.