Benchmarking in Construction

Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is going to meet the new targets of increasing efficiency. Preferred contractors are increasingly being awarded contracts only if they can demonstrate the lean construction practices which benchmarking leads to.
This accessible book will help the construction professional set up benchmarking systems. It explains the theoretical background and offers clear, practical guidance with extensive reference to case studies from ′best practice′ firms.

Spis treści:
Foreword by Gareth Thomas, Construction Productivity Network; Introduction; Getting to grips with the concepts; What is TQM and its importance to benchmarking; Facilitating a change in organisational culture; The use of critical success factors, processes and systems in benchmarking; Benchmarking customer satisfaction; How to become world class – the importance of models for achieving excellence; Moving from theory to practice – case studies of benchmarking and best practice including contributions from: AMEC, Mowlem, Hilton Hotel Group, Kaverner, Amey, Barhale and Miller Civil Engineering

Okładka tylna:
Benchmarking is one of the key management techniques the construction industry now needs to adopt if it is going to meet the new targets of increasing efficiency. Preferred contractors are increasingly being awarded contracts only if they can demonstrate the lean construction practices which benchmarking leads to.
This accessible book will help the construction professional set up benchmarking systems. It explains the theoretical background and offers clear, practical guidance with extensive reference to case studies from ′best practice′ firms.