Mastering Your Organizations Processes

Understanding and improving your organizations business processes is vital in today’s economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

Spis treści:
Foreword
Introduction
Plan of the book
Prologue
1. A gentle introduction to systems and processes
2. Business processes and their management
Case study 1. Canton of Zug
3. The job BPM software is there to do
Case study 2. DVLA
4. The systems of an organization
Case study 3. International Truck and Engine Corporation
5. Looking outside the organization
Case study 4. Matáv (the Hungarian Telecommunications Company)
6. Organizations, people and systems
Case study 5. Morse Group Ltd.
7. The business return on Business Process Management
Case study 6. POSCO
8. Corporate strategies and approaches for Business Process Management
BPM musings
Case study 7. Rabofacet
Case study 8. What to look for in a product
Case study 9. Sonae Distribuição Brasil
Appendix. A short history of process management
Suggested reading
References
Glossary.