Professional Management of Housekeeping Operations

The Most Comprehensive Reference for HousekeepingOperations Revised and Updated

Now in its fifth edition, Professional Management ofHousekeeping Operations is the definitive guide to applyingmanagement principles to the housekeeping profession. Comprehensivein scope, the book covers such areas as management theory, employeerelations, ethics, materials planning, operational planning,facility planning, and other topics that pertain to running asuccessful housekeeping operation.

From selecting a doormat, to the best mop system for cleaning abathroom, to interviewing potential employees, ProfessionalManagement of Housekeeping Operations, Fifth Edition offersdetailed information on the best practices that optimize budgets,keep up the highest standards, and create a safe and healthyenvironment for guests and employees. The ins and outs of bothinitiating a housekeeping operation and its ongoing management arecovered in detail. Enriched with more than 300 photos andillustrations, this Fifth Edition also provides a completediscussion of planning, organizing, and staffing a winninghousekeeping operation, including workloads, scheduling, andpromoting teamwork.

Revised and updated to reflect the latest developments in thehospitality industry, this Fifth Edition includes:

Expanded focus on environmental trends affecting housekeeping,including Green Tips sidebars practical hints forenvironment–friendly cleaning methods and products

New Pitfalls in Housekeeping case studies, to stimulate theanalytical problem–solving abilities and illustrate the "do′s anddon′ts" related to housekeeping industry functions

New Ethical Dilemmas case studies pertaining to ethical issuesand concerns facing personnel in the housekeeping department

Expanded Conclusions show the interconnected nature of thematerial presented in the chapter with other chapters

Thought–provoking questions, which have been added to theExecutive Profiles so that readers may more closely identify withprofessionals in the industry and their management practices

For students in hotel and restaurant management andprofessionals seeking to enhance their management capacities, thisbook continues to be an indispensable resource for leading awinning housekeeping operation in any establishment, from thesmallest bed–and–breakfast to the largest luxury resort.

PART I: THE HOUSEKEEPING PROFESSION AND THE PRINCIPLES OFMANAGEMENT.

1 The Executive Housekeeper and Scientific Management.

PART II: PLANNING, ORGANIZING, AND STAFFING THE NEWORGANIZATION.

2 Conceptual Planning.

3 Planning to Schedule Workers: A Major Advantage of HousekeeperTeam Staffing.

4 Material Planning: Administration of Equipment andSupplies.

5 Material Planning: Floors, Walls, and Windows.

6 Material Planning: Supplies and Equipment.

7 Material Planning: Bedding, Linens, and Uniforms.

8 Staffing for Housekeeping Operations.

9 Operational Planning.

PART III: DIRECTING AND CONTROLLING ONGOING HOUSEKEEPINGOPERATIONS.

10 The Hotel Housekeeping Daily Routine of DepartmentManagement.

11 Hotel Housekeeping Subroutines.

PART IV: SPECIAL TOPICS: SWIMMING POOL OPERATIONS ANDMANAGEMENT, HOUSEKEEPING IN OTHER VENUES, SAFEGUARDING OF ASSETS,IN–HOUSE LAUNDRIES, AND THE FULL CIRCLE OF MANAGEMENT.

12 Swimming Pool Operations and Management.

13 Housekeeping in Other Venues.

14 The Safeguarding of Assets: Concerns for Safety and Securityin Housekeeping Operations.

15 The Laundry: Toward an Understanding of Basic Engineering andOperational Considerations.

16 The Full Circle of Management.

APPENDIX A: Job Descriptions.

APPENDIX B: Hotel Employee Handbook.

APPENDIX C: Bally s Casino Resort Housekeeping DepartmentRules and Regulations.

APPENDIX D: Ozone in the Laundry.

APPENDIX E: What If (Publication).

APPENDIX F: Excerpts from InterContinental Hotels Group LossPrevention Manual.

APPENDIX G: The Personal Plan.

APPENDIX H: Microfiber Technology.

APPENDIX I: Proteam Articles.

APPENDIX J: National Trade Publications Articles.

Glossary.

Index.

Thomas J.A. Jones is an Associate Professor in the Hotel Management Department of the William F. Harrah College of Hotel Administration at the University of Nevada, Las Vegas.