Getting Started in Six Sigma

A STEP–BY–STEP GUIDE TO STRIVING FOR PERFECTION IN AN IMPERFECT WORLD
Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don′t have to be a high–level executive at a giant corporation to use—or understand—this concept. It is simply a way of improving quality.
Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you′re a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins—placed at points of discussion—will help you to quickly master Six Sigma terminology as you read along.
In a straightforward and accessible style, Getting Started in Six Sigma will familiarize you with:The real meaning of Six Sigma—technical and philosophicalThe importance of both internal and external customersDMAIC (Define, Measure, Analyze, Improve, Control)—the tactical approach to Six Sigma projectsProduct and service defects and how to reduce themEffectively improving process systemsStriving for consistency
Filled with numerous examples, checklists, and graphics, Getting Started in Six Sigma will help you gain a firm understanding of the topic and illustrate how this idea can make any organization function better.

Spis treści:
Introduction: Striving for Perfection in an Imperfect World.
Chapter 1: The Meaning of Six Sigma.
Chapter 2: The Customer’ s Point iew.
Chapter 3: Outside–I n Thinking.
Chapter 4: The Nature of Quality.
Chapter 5: Product and Service Defects.
Chapter 6: Improving Process Systems.
Chapter 7: Striving for Consistency.
Chapter 8: Exceptions and Rules.
Glossary.
Notes. Index.

Nota biograficzna:
MICHAEL C. THOMSETT is a financial writer who has written more than sixty books on investing, real estate, business, and management topics. He is the author of several Wiley books including the successful Getting Started in Options, now in its sixth edition. Thomsett has written extensively on quality control and quality assurance topics, and has had over 500 articles published in business, trade, and professional journals. Prior to his writing career, Thomsett was a professional accountant and systems consultant.

Okładka tylna:
A STEP–BY–STEP GUIDE TO STRIVING FOR PERFECTION IN AN IMPERFECT WORLD
Six Sigma in many organizations simply means defining and measuring quality; a working system designed to identify that elusive goal, perfection. Companies such as GE, Microsoft, and 3M have used this approach to eliminate product defects, reduce cycle time, and improve customer satisfaction. Six Sigma may sound intimidating, but the fact is that you don′t have to be a high–level executive at a giant corporation to use—or understand—this concept. It is simply a way of improving quality.
Getting Started in Six Sigma is designed to show you, step by step, how Six Sigma works and how it can be used most effectively. Whether you′re a manager trying to change your approach to problem solving or an employee in a corporation with a Six Sigma program, this book will clearly lead you through each step of the process. Definitions within the margins—placed at points of discussion—will help you to quickly master Six Sigma terminology as you read along.
In a straightforward and accessible style, Getting Started in Six Sigma will famil iarize you with:The real meaning of Six Sigma—technical and philosophicalThe importance of both internal and external customersDMAIC (Define, Measure, Analyze, Improve, Control)—the tactical approach to Six Sigma projectsProduct and service defects and how to reduce themEffectively improving process systemsStriving for consistency
Filled with numerous examples, checklists, and graphics, Getting Started in Six Sigma will help you gain a firm understanding of the topic and illustrate how this idea can make any organization function better.