The Professional Services Firm Bible

THE PROFESSIONAL SERVICES FIRM BIBLE
A comprehensive guide to every aspect of firm operation:Governance
Organizational structure
Compensation
Sales management
Marketing and advertising
Business development
Contract negotiations
Intellectual property
Writing proposals
Strategic partnering
Quality assurance
Training and professional development
Recruiting and retention
Project management
Risk management
Finance and accounting
Purchasing and procurement
Vendor management
Information technology
Legal issues
Office management


Spis treści:
Preface.
Acknowledgments.
About the Authors.
SECTION I: Managing and Governing the Professional Services Firm.
1. Managing the Professional Services Firm (John Baschab, Jon Piot, and Robert H. Schwartz).
2. Professional Services Firm Benchmarking (Gina Gutzeit).
3. Partnership and Governance Structures (John J. Reddish).
SECTION II: The Front Office: Driving Sales and Growth.
4. Sales Management (Jana Carpenter).
5. Marketing and Business Development (Bryan J. Wick).
6. Service Line and Intellectual Property Creation (Thomas Marbach).
7. Proposal and Reference Management (Tim Bourgeois).
8. Strategic Partnering (T. Gregory Bender).
SECTION III: The Organization: Attracting and Retaining the Best Professionals.
9. Organization Structure (Frank Ribeiro).
10. Career Tracks, Compensation, and Professional Development (John Baschab and Jon Piot).
11. Professional Staff Recruiting and Retention (Brant C. Martin).
SECTION IV: Services Delivery: Taking Care of Business.
12. Service Delivery (D. Michael McDowell).
13. Resource Management (Joe Santana).
14. Risk Management and Quality Assurance (John Baschab and Jon Piot).
SECTION V: The Back Office: Efficient Firm Operations.
15. Finance, Accounting, and Human Resources (Jeffery B. Nemy).
16. Purchasing, Procurement, Vendor, and Asset Management (John Baschab and Jon Piot).
17. Information Technology (John Baschab, Craig E. Courter, and Jon Piot).
18. Real Estate and Facilities (K. Todd Phillips).
19. Legal Counsel (Scott M. McElhaney and Michael W. Malakoff).
20. Office Management (John Baschab and Jon Piot).
Appendix: About the CD–ROM.
Index.

Nota biograficzna:
JOHN BASCHAB is Senior Vice President and cofounder of Impact Innovation Group, a technology professional services firm in Dallas, Texas. He formerly worked as a consultant to Fortune 500 companies for management consultancy Booz Allen Hamilton. He holds an MBA from the University of Chicago Graduate School of Business and an undergraduate degree from the University of Arizona.
JON PIOT is an executive officer and cofounder of Impact Innovations Group. He helped build the company from several professionals to over 700. His prior experience includes strategic consulting with Booz Allen Hamilton and Accenture. He holds an MBA from Harvard Business School and an undergraduate degree from Southern Methodist University. Baschab and Piot are also the authors of The Executive′s Guide to Information Technology, from Wiley.

Okładka tylna:
THE PROFESSIONAL SERVICES FIRM BIBLE
A comprehensive guide to every aspect of firm operation:Governance
Organizational structure
Compensation
Sales management
Marketing and advertising
Business development
Contract negotiations
Intellectual property
Writing proposals
Strategic partnering
Quality ass urance
Training and professional development
Recruiting and retention
Project management
Risk management
Finance and accounting
Purchasing and procurement
Vendor management
Information technology
Legal issues
Office management