Business Process Outsourcing: The Competitive Advantage

Business Process Outsourcing is for business leaders who understand the reality of globalization–and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO:Identifying and selecting outsourcing opportunitiesManaging the costs of BPOChoosing vendorsHandling BPO contractsManaging the transition to BPOManaging the buyer–vendor relationshipInfrastructure needs and considerationsRisks and mitigation strategies

Spis treści:
Foreword.
Preface.
Acknowledgments.
PART ONE: BPO Overview.
CHAPTER 1: What Is So Revolutionary about BPO?
CHAPTER 2: Who Is Using BPO and How?
PART TWO: To BPO or Not to BPO?
CHAPTER 3: Identify and Select the BPO Opportunity.
CHAPTER 4: Identify and Manage the Costs of BPO.
PART THREE: BPO Vendor Selection.
CHAPTER 5: Identify and Select a BPO Vendor.
CHAPTER 6: BPO Contracts.
PART FOUR: Executing an Outsourcing Project.
CHAPTER 7: Managing the BPO Transition.
CHAPTER 8: Managing the Buyer–Vendor Relationship.
CHAPTER 9: Infrastructure Considerations and Challenges.
CHAPTER 10: Business Risks and Mitigation Strategies.
PART FIVE: The Future of BPO.
CHAPTER 11: Future Potential for BPO.
Endnotes.
Index.

Nota biograficzna:
RICK L. CLICK is the CEO of American Outsourcing Group, LLC (www.aogusa.net), a Houston–based business process outsourcing consulting firm.
THOMAS N. DUENING is Assistant Professor of Management at the University of Houston–Downtown, and President of INSYTE Business Research Group (www.insytebrg.com).

Okładka tylna:
Business Process Outsourcing is for business leaders who understand the reality of globalization–and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today’s best companies are making it a core business principle. Inside, you’ll find expert guidance on every aspect of BPO:Identifying and selecting outsourcing opportunitiesManaging the costs of BPOChoosing vendorsHandling BPO contractsManaging the transition to BPOManaging the buyer–vendor relationshipInfrastructure needs and considerationsRisks and mitigation strategies