Making the Invisible Visible: How Companies Win with the Right Information, People and IT

This book presents the breakthrough discovery of a new business performance metric that enables global enterprises to finally answer the important question: How well does it use information to improve business? The Information Orientation (10)(TM) metric measures ′business intelligence′ by showing how effective management of information and IT, and people′s behaviour with information are directly linked to business performance.
′Information is a forceful weapon in creating competitive advantages to increase customer satisfaction, employee morale and shareholder value′. –– Puis Baschera, CEO, Hilti Corporation, Liechenstein
′The technology and processes to capture and analyze information are available to us all. However, this book vividly demonstrates the link between information capabilities and business performance and provides valuable guidance to unlock the potential.′ –– John S. Boardman, CEO, Dubai Aluminium Company, United Arab Emirates
′By applying the Information Orientation framework and guidelines to our business and improving our information, people and IT capabilities for customers, we have demonstrable proof that established basic industry companies can excel at growth and innovation and leverage e–business opportunities in a developing market. A recommended read for senior managers getting their companies "e–business ready" in practice, not just in theory.′ –– Paul Hugentobler, Vice Chairman, Siam City Cement Company, Thailand
′The ability to visualize the relation between Information, People and IT is a key factor for improving business performance in order to maintain competitive strength.′ –– Göran Lenkel, Managing Director, Skandiabanken, Sweden
′The IT industry is now representing a global $1.4 trillion marketplace – it is about time that we start to look at real performance and pay back of IT investments.′ –– Peter Ohnemus, Co–Founder and Vice Chairman, The Fantastic Corporation, Switzerland

Spis treści:
Author Biographies.
Foreword.
Preface.
Acknowledgements.
Introduction.
IMPROVING BUSINESS PERFORMANCE THROUGH EFFECTIVE INFORMATION USE.
Information Capabilities Improve Business Performance.
MEASURING INFORMATION CAPABILITIES.
How to Measure Information Capabilities.
MANAGING INFORMATION CAPABILITIES.
Achieving High Information Orientation (IO): Making It All Happen.
Changing People′s Information Behaviours.
Understanding the Power of Information Management.
Boosting the IT Pay–off.
STRATEGY AND COMPETING WITH INFORMATION CAPABILITIES.
Business Strategy, Information Capabilities and Business Performance.
Future Business Strategy, the IC Maximization Effect and Competing with Information.
Implementing Information Capabilities Globally: A Portfolio Approach.
PUTTING INFORMATION INTO PRACTICE STARTS WITH YOU.
The Personal Challenge to Lead with Information Capabilities.
Index.

Nota biograficzna:
DONALD A. MARCHAND is Professor of Information Management and Strategy at the International Institute of Management Development in Lausanne, Switzerland.
PROFESSOR WILLIAM J. KETTINGER is Director of the Center of Information Management and Technology Research at the Darla Moore School of Business, University of South Carolina.
JOHN D. ROLLINS is the managing partner of Strategic Information Technology Effectiveness for Accenture (formerly known as Andersen Consulting), a leading global management and technology consultancy.

Okładka tylna:
This book presents the breakthrough discovery of a new business performance metric that enables global enterprises to finally answer the important question: How well does it use information to improve business? The Information Orientation (10)(TM) metric measures &# 8242;business intelligence′ by showing how effective management of information and IT, and people′s behaviour with information are directly linked to business performance.
′Information is a forceful weapon in creating competitive advantages to increase customer satisfaction, employee morale and shareholder value′. –– Puis Baschera, CEO, Hilti Corporation, Liechenstein
′The technology and processes to capture and analyze information are available to us all. However, this book vividly demonstrates the link between information capabilities and business performance and provides valuable guidance to unlock the potential.′ –– John S. Boardman, CEO, Dubai Aluminium Company, United Arab Emirates
′By applying the Information Orientation framework and guidelines to our business and improving our information, people and IT capabilities for customers, we have demonstrable proof that established basic industry companies can excel at growth and innovation and leverage e–business opportunities in a developing market. A recommended read for senior managers getting their companies "e–business ready" in practice, not just in theory.′ –– Paul Hugentobler, Vice Chairman, Siam City Cement Company, Thailand
′The ability to visualize the relation between Information, People and IT is a key factor for improving business performance in order to maintain competitive strength.′ –– Göran Lenkel, Managing Director, Skandiabanken, Sweden
′The IT industry is now representing a global $1.4 trillion marketplace – it is about time that we start to look at real performance and pay back of IT investments.′ –– Peter Ohnemus, Co–Founder and Vice Chairman, The Fantastic Corporation, Switzerland