Trust: Releasing the Energy to Succeed

Today more than ever before, trust is a vital asset for gaining competitive advantage. Corporate success has never before been more dependent on first–rate people. The energy, knowledge and creativity of people as a form of capital have never had higher value for business success. Mining the passion of what people have to offer is a new asset in competition.
Written in a clear and practical way, this book considers how to build trust at work and release social capital for improving performance. It explains why loyalty is not enough, and relates trust to learning and the intrinsic motivation that releases the tacit knowledge of people on the front line.
For an organization to become successful and stay successful, there needs to be greater levels of trust. In this new era of business, a leader is no longer an isolated hero commanding from on high. Future client loyalty may have to be based on building more collaborative capital rather than relying on individual personalities.
Leaders of today are shown how to earn authority without controlling and how to develop trust through openness and excellent communication. The benefits of these lessons are considerable.

Spis treści:
Preface.
Introduction: The Value of Trust
PART I.
Trust at Work and the Cost of Low Trust
Trust as an Equity
Releasing Energy: An Investment in Social Capital
Releasing Value: An Investment in Learning and Alignment
PART II.
Enlarging the Scope for Change: ICL/D2D–– Creating a High–trust Firm
Sacrificing Trust: Too Much Change Too Fast at The Service Company
Poor Communication and Uncertain Boundaries Impact on Trust at Autopart
Poor Communication and Low Trust at The Engineering Company
A Culture That Would Not Change at Aerco
The Defence Company: Structured Change in Production but Less Commitment
PART III.
Collaborative Capital and Client Loyalty in Investment Banks
The Trusted Leader and Rele asing the Energy to Win
Index

Nota biograficzna:
RITA CRUISE O′BRIEN has a background in working to improve the social and economic problems of developing countries. She has consulted for British Telecom, the OECD, the EU, the UK government and the United Nations. She was Managing Director of a start–up company and Publishing Director of Pergamon Infoline. She has previously lectured at University College, London and worked as Research Fellow at the University of Sussex and LSE. She was Research Fellow, Director of the International Executive Masters Programme and Programme Director for company–specific programmes at the Centre for Management Development at the London Business School. Rita has an MA from the University of California, Berkeley and a PhD from the London School of Economics.

Okładka tylna:
Today more than ever before, trust is a vital asset for gaining competitive advantage. Corporate success has never before been more dependent on first–rate people. The energy, knowledge and creativity of people as a form of capital have never had higher value for business success. Mining the passion of what people have to offer is a new asset in competition.
Written in a clear and practical way, this book considers how to build trust at work and release social capital for improving performance. It explains why loyalty is not enough, and relates trust to learning and the intrinsic motivation that releases the tacit knowledge of people on the front line.
For an organization to become successful and stay successful, there needs to be greater levels of trust. In this new era of business, a leader is no longer an isolated hero commanding from on high. Future client loyalty may have to be based on building more collaborative capital rather than relying on individual personalities.
Leaders of today are shown how to earn authority without controlling and how to develop trust through openness and exce llent communication. The benefits of these lessons are considerable.