Hospitality Information Systems and E–Commerce

Up–to–date coverage of how technology impacts management in thehospitality industry

In order to succeed in today′s business world, hospitalitymanagers must have a wealth of knowledge when it comes totechnology. Hospitality Information Systems and E–Commerce providesthis essential information. Covering the technology used in eachsegment of the hospitality industry lodging, foodservice, andtourism this insightful book emphasizes the managementdecisions necessary to purchase, implement, and execute technologyinitiatives in a hospitality operation.

Packed with industry examples that illustrate the influence oftechnology on management and customer service, HospitalityInformation Systems and E–Commerce:

Provides an overview of information technology basics,including computer hardware, software, and networks Covers electronic commerce (e–commerce) and its impact on thehospitality industry, as well as how managers can implementsuccessful e–commerce strategies into their business Features interviews with information technology professionalsin the hospitality industry Includes "On the Job" vignettes that show readers how theconcepts covered in each chapter translate into the management of ahospitality operation Contains a practical glossary of technical terminology

Hospitality Information Systems and E–Commerce offers anin–depth look at how hospitality managers can most effectively usetechnology to benefit their business, and is a must–have resourcefor students and professionals seeking to learn more about thiscutting–edge topic.

Preface

Acknowledgments

PART I. GENERAL APPLICATIONS

Chapter 1. Understanding Hospitality Information Systems andInformation Technology

Chapter 2. Computer Hardware for Hospitality

Chapter 3. Computer Software for Hospitality

Chapter 4. Computer Networks and Telecommunications forHospitality

PART II. HOSPITALITY MANAGEMENT AND THE INTERNET

Chapter 5. Electronic Commerce (E–Commerce)

Chapter 6. E–Information and Distribution Systems

Chapter 7. E–Business Strategies and Solutions

PART III. HOSPITALITY FUNCTIONAL APPLICATIONS

Chapter 8. Computer Reservations Systems (CRS) and GlobalDistribution Systems (GDS)

Chapter 9. Property Management Systems (PMS) and Point of SaleSystems (POS)

Chapter 10. Accounting Control and Production Systems

Chapter 11. Marketing and Human Resources Management Systems

Chapter 12. Safety, Security, and Physical Plant Systems

Glossary

Index

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.