Managing Hotels Effectively: Lessons from Outstanding General Managers

Spis treści:
The Environment of the Hotel Business.
Service, People, and Profits in the Hotel Business.
An Overview of Strategic Planning.
Planning in Hotels.
Hotel Organization.
Coordinating the Activities of a Hotel.
Hotel Staffing.
Motivation.
Communication in Hotels.
Leading People.
Leading Organizations.
An Overview of Controlling Hotel Operations.
Controlling Results: Hotel Revenues and Costs.
Control: Getting Employees to Do Things Right and to Do the Right Things.
The GMs′ Background and Personal Characteristics.
The Day–to–Day Activities of Outstanding Hotel Managers.
Appendix.
Index.