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Literatura do programów

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Informacje szczegółowe o książce

The Measures of Success: Creating a High Performing Organization

ISBN 9780471131809

Autor: Carl G. Thor

Wydawca: Wiley

Dostępność: 3-6 tygodni

Cena: 145,95 zł

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Informacje dodatkowe
Opis książki

ISBN13:	9780471131809
ISBN10:	0471131806
Autor:	Carl G. Thor
Oprawa:	Hardback
Rok Wydania:	1995-11-16
Ilość stron:	240
Wymiary:	237x164
Tematy:	KM

A leading expert on performance measurement precisely describes how to create the blend of measurements for today′s organizations. Features innovative methods to perceive productivity, profit, cost of products and services and quality. Contains personal insights and advice from managers at top North American companies. Numerous examples demonstrate both best and worst case scenarios of measuring for success or failure.

Spis treści:
THE POWER OF PERFORMANCE MEASUREMENT.
Tailoring Measures for Everyone.
Building a Family of Measures.
Families of Measures in Action.
BEYOND THE BOTTOM LINE.
Profitability: Measures of the Financial World.
Productivity: Measures of the Physical World.
Productivity and Cost Issues.
THE QUALITY IMPERATIVE.
External Quality: Is the Customer Always Right?
Internal Quality: The Search for Waste.
More Quality Measures: "I′ll Know It When I See It!" ON THE FRONT LINE.
Benchmarking: "Are We There Yet?" Gainsharing: "What′s in It for Me?" Ready, Set, Measure.
Appendices.
Glossary.
Notes.
References.
Index.