Leading Out Loud: A Guide for Engaging Others in Creating the Future

"Terry helps us know who we are and find ways to express that–in a way that inspires others to create a different future…that is true leadership." — from the Foreword by Randy Komisar Praise for Leading Out Loud, Third Edition " Leading Out Loud has been a module on BT′s Vital Vision programme for many years, and is rated number one for impact and influence. It goes to the heart of how to cope personally with a world which has no blueprint of how to manage, a world where you have to lead people when you yourself are uncertain. It is a wonderful map for authenticity and effectiveness." — Neil Rogers , president, Government & Health at BT Global Services " Leading Out Loud established itself as a classic on every thinking manager′s bookshelf. Using his own voracious appetite for learning and discovery, Terry Pearce has transformed the latest edition into a timeless masterpiece. Once again, he shares priceless wisdom for those who would reach within to crystallize their heartfelt dreams, and to communicate them in ways that show up in the inspired actions of others. This is a gem." — Jack Weber , Ph.D., professor emeritus, Darden Graduate School of Business, University of Virginia "Terry Pearce is an extraordinary teacher and coach. His books capture the essence of his teachings that have allowed so many leaders to blossom. His latest edition of Leading Out Loud is insightful, inspiring, and hard to put down." — Dave Pottruck , former CEO, Charles Schwab Corporation; award–winning faculty member, The Wharton School " Leading Out Loud has been the source of my inspiration and my compass through my years as a senior executive in financial services and now as the Chairman of the Board at Hawaii Pacific Health. This book has inspired and evolved my personal understanding and critical thinking about effective leadership and communication in our multicultural connected society. Practical and thought provoking, this work lends perspective and know–how to those leading and creating from local to global initiatives." — Karen Chang , Chairman of the Board, Hawaii Pacific Health

Foreword by Randy Komisar xiii Preface xvii Prologue xxiii Part One: Leadership Communication: Personal Awareness and Competing Dynamics 1 1 Discovering What Matters 9 Who Are You? 10 What Do You Want? 11 Recognizing and Refl ecting on Your Point of View—Defining Moments 15 Communicating Through the Prism of Your Values 18 Distilling Values into Conviction 18 2 Deepening Emotional Awareness 23 Recognition, Resonance, Regulation, and Response 24 The Neurobiology of Empathy: The Magic of the Mirror 28 Transmitting Empathy to Show Character: Developing Trust 32 Leadership: Empathy in Action 34 3 Connecting with Others 45 Unconscious and Unspoken Harmonies 46 Image and Symbol 48 Analogy and Metaphor 51 Narrative as Connection—Myth, Story, and Experience 56 The Rules of Engagement—Authenticity Is Paramount 64 4 Writing—Applying Discipline to Authenticity 67 Writing as a Process 68 Your Voice Comes Through 71 Documenting Competence and Connection 74 Part Two: The Personal Leadership Communication Guide: Biography with a Purpose 79 5 Establishing Competence and Building Trustworthiness 85 Establishing Competence 85 Building Trust—Authenticity 94 6 Creating Shared Context 115 Building a Common Understanding 116 Evidence: Logic and Data 133 Revealing the Personal: Showing the Passion 134 The Context Complete 136 7 Declaring and Describing the Future 141 Declaration: An Act of Creation 141 Making It Real: Spelling Out the Alternatives 144 Creating the World We Want 152 8 Committing to Action 155 Organizational and Personal Steps Toward Change 155 Personal Commitment, Personal Action 158 Involving Others—Asking for Commitment 165 9 Leadership Communication in Action 171 Projecting Your Message 173 Listening and Responding with Emotional Intelligence 177 The Daily Practice of Leadership Communication 187 Epilogue: Communication: The Cauldron of Leadership 197 Appendixes 201 A: The Choice and Use of Evidence in Leadership Communication 203 B: Framework for Personal Leadership Communication Guide 211 Notes 213 Recommended Reading 219 Acknowledgments 223 About the Author 227 Index 229

BusinessWeek magazine called Terry Pearce the "eminence gris?" of executive coaches. He is the founder and president of Leadership Communication, a coaching and consulting company with clients that include CEOs, senior public officials, and elected leaders. For many years, he taught leadership communication courses at the University of California, Berkeley, Haas School of Business and the London Business School, and is a frequent keynote speaker in the United States and abroad. Pearce is coauthor (with David Pottruck) of the best–selling Clicks and Mortar: Passion–Driven Growth in an Internet–Driven World.