The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Companys Intellectual Capital

Praise for THE COMPLETE GUIDE TO KNOWLEDGE MANAGEMENT

"Managers, in all hierarchical levels, will find this book a very practical guide of knowledge management (KM). It is based on lessons learned from many organizations worldwide, including the unique experience of our knowledge culture in Rafael. This culture, which had been developing over decades (even when the term had not yet been invented), is a major part of the hidden secrets behind the success of our business."

Vice Admiral (Ret.) Yedidia Yaari, CEO and President, Rafael (formerly CIC of Navy, IDF)

"Finally, a comprehensive, innovative, and very practical knowledge management book. It is the first to integrate knowledge management with culture and human relations."

Baruch Lev, Director, Vincent C. Ross Institute of Accounting Research; Philip Bardes, Professor of Accounting and Finance at New York University Stern School of Business

"This book is a must–read for all who manage in today′s competitive global environment. The book is written by a manager and management consultant who are able to present the topic from two different points of view. The authors have done a great job in combining theory and reality and offer a large number of examples."

Prof. Israel (Izzy) Borovich, former Chairman of the Board, El Al Israel Airlines Ltd; Professor Emeritus of Computers and Information Systems, Faculty of Management, Tel Aviv University

"Pasher and Ronen are true pioneers in knowledge management and intellectual capital. They share their wealth of experience with a rich array of examples and conversations with people who have lived the challenges. What sets their work apart is their deep grounding in the true sources of wealth creation the people, relationships, and ways of working that achieve success."

Verna Allee, CEO, ValueNetworks.com; author, The Knowledge Evolution and The Future of Knowledge

"The authors manage to offer a highly practical guide with plenty of wisdom embedded in the down–to–earth processes, methods, examples and tools included in each chapter. Distilling the expertise they have acquired as pioneers in the field, they help managers design and implement a thorough knowledge management and intellectual capital strategy while comprehending the value of what they are doing. This makes this book a unique achievement and a most appealing bargain."

Francisco Javier Carrillo, President of The World Capital Institute

Preface: Getting Started on Your Knowledge Management Journey.

Chapter 1: The Motivation toward Knowledge Management: Combining the Tactical with the Strategic.

Chapter 2: Making the Business Case for Managing Intellectual Capital.

Chapter 3: The Importance of Strategy in Knowledge Management.

Chapter 4: The Role of Culture in a Successful Knowledge–Creating and Knowledge–Sharing Organization.

Chapter 5: The Human Focus: Understanding and Managing Knowledge Workers.

Chapter 6: Managing Interactions for Knowledge Creation and Sharing.

Chapter 7: Capturing and Reusing Knowledge.

Chapter 8: The Customer Focus: Harnessing Customer Knowledge through Meaningful Interactions.

Chapter 9: Measuring and Managing the Performance of Proper Knowledge Work.

Chapter 10: Innovating for a New Beginning.

Conclusion: Implementing Knowledge Management: A Step–by–Step Process.

Appendix: Defining Key Terms.

Notes.

Index.

EDNA PASHER is the founder and President of Edna Pasher PhD & Associates, a management consulting firm specializing in knowledge management. She is a member of the IC Pioneers community and is active in the international network on knowledge management and intellectual capital.

TUVYA RONEN is a Vice President in Rafael, one of Israel′s leading aerospace companies, where he is now the head of an R&D center of 1,500 engineers and scientists. Dr. Ronen has more than thirty years of experience as a project manager of multi–million dollar projects and as a line manager of large multidisciplinary R&D departments.