Effective Knowledge Management: A Best Practice Blueprint

The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.
In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.
With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid– to senior– level execs, owner–managers of SMEs, consultants, trainers and business advisers.

Spis treści:
Series Foreword (Digby Jones)
About the Author
Acknowledgements
Introduction: Managing Knowledge without Tears
Best Practice Transfer: A Business Imperative
Creating Organisational Knowledge of External Changes
The Importance of Managing Knowledge
Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers
Technology and Knowledge Management
The Leadership Factor and Knowledge Management
Knowledge, Intangible Assets and Superior Performance
Measuring Intangible Assets
Knowledge Management in Practice: Making a Start
A to Z of Managing Knowledge
Further Reading
10 Useful Web Sites
References
Index

Okładka tylna:
The efficient and effective creation, transfer, sharing and management of knowledge remain on the critical business agenda. They are key methods of gaining and sustaining competitive advantage for relatively little financial investment.
In fact, knowledge management increases in importance as the products and services of more and more companies exist as ideas and innovations. Knowledge management is equally applicable to the intangible and the tangible. The management of knowledge and therefore diversity also grows in significance the quicker and more complex organisations become. These issues are important for businesses both small and large, and this book has been written to address companies of all sizes.
With effective knowledge management you can expect a reinvigorated corporate culture, an accessible pool of talent and creativity, a motivated and flexible workforce, loyal customers and more efficient systems and processes. This book will enable you to benchmark best practice, measure and leverage intangible assets, and implement quickly and effectively relevant knowledge management practices. It will be of particular interest for mid– to senior– level execs, owner–managers of SMEs, consultants, trainers and business advisers.