Marketing Planning by Design: Systematic Planning for Successful Marketing Strategy

Marketing Planning by Design not only helps internationally active companies to organize their marketing function more efficiently, it also provides medium–sized companies a blueprint for creating and securing high marketing efficiency. Web 2.0 and numerous other new challenges demand the methodical preservation and safeguarding of marketing – beyond individually motivated gut decisions. The book lays the foundation for that."––Adriana Nuneva, Senior Vice President, Global Marketing, Heidelberger Druckmaschinen AG
"Time and again, marketing has to justify its demand for market–oriented corporate management. Marketing Planning by Design vividly covers how to meet this demand with systematic, well–grounded marketing planning with content aimed at the target group, and lots of inspiration for practical application. It is a plea for the quest for top performance in marketing with high added value."––Dr Rainer Hillebrand, Member of the Board of Directors, Otto Group
"Medium–sized companies are increasingly faced with the challenge of choosing the right marketing options from an ever growing selection. A limited budget has to be implemented efficiently, as all that counts at the end of the year is success. The book offers clear planning aids that answer all essential questions to help you achieve a sound marketing plan in seven phases. A competent plan which also enjoys the trust of the company’s growth drivers is a basic requirement for implementing successful campaigns. The content and structure of this book help marketing professionals and relevant areas to shape and optimize the planning process."––Benno Lohausen, Member of the Management Board, edding AG
"Marketeers are under increased pressure. One reason is novel role models of the customers (see Web 2.0) –they become more and more part of the value creation process –they are also ‘ ;prosumer’, creator and consultants to their peers. Another reason is the never seen before demand for justifying marketing investments, quantifying results and proof of efficiency and effectiveness of any marketing action. This calls for state–of–the–art marketing planning. This book pinpoints an excellent marketing planning approach. Clearly structured and enriched with real world examples and proven tools it is a must–read for any marketer. The structure of marketing planning laid out in this book will also foster to extract further requirements on all applications in the marketing planning arena as well as on information management (e.g. data management or collaborative filtering)."––Prof Dr Detlef Schoder, Department of Information Systems and Information Management, University of Cologne
"Marketing Planning by Design heralds the big change in marketing to date. Thanks to the Internet and Web 2.0, masses of people outside the boundaries of traditional hierarchies can produce goods, services and content. In order to understand the opportunities this presents for companies as well as to get further clarity on the tangible benefits of marketing, this book is a clear must–read."––Ralf Klein–Boelting, General Authorized Representative for Corporate Marketing and Communications, Deutsche Bahn AG, Berlin
"Dr Strauss provides much–needed insight for answering that age–old question, how do we measure return on marketing investment? For marketers who care about producing results that matter, one could hardly imagine a more timely and important topic."––Woodruff W. Driggs, Managing Director – CRM, Accenture, Boston (Mass.)

Spis treści:
ABOUT THE AUTHOR.
PREFACE.
FOREWORD.
INTRODUCTION: THE “LACK–OF–EVIDENCE TRAP”.
PART I: CHALLEN GES TO THE MARKETING FUNCTION: IMPERATIVE FOR CHANGE.
1. NEW CHALLENGES IN MARKETING.
1.1 The challenge: One size doesn’t fit all – quality not quantity.
1.2 The challenge: CRM: From the buzzword to systematic customer management.
1.3 The challenge: From the mass market to one–to–one.
1.4 The challenge: The changed conditions of marketing strategy.
1.5 The challenge: Marketing strategy follows corporate strategy . . . or vice versa?
2. FOCUS ON THE CHIEF MARKETING OFFICER (CMO): A JOB DESCRIPTION.
2.1 A young profession: A demanding specialized area with C–level caliber.
2.2 The situation: The discrepancy between expectations and corporate reality.
2.3 The greatest challenge for heads of marketing: Legitimacy and credibility among colleagues at the management level.
2.4 The CMO’s new image: Guarantor for "return–on–marketing".
3. PLANNING COMES FIRST  . . . .
3.1 Results of the CMO marketing planning survey.
3.2 “The paradox of the marketing function” and “the 10 hurdles of marketing planning”.
PART II: THE PATH TO THE PLAN.
4. SEVEN PHASES FOR DEVELOPING MARKETING STRATEGY AND SYSTEMATIC MARKETING PLANNING (SEVEN–PHASE MODEL).
5. PHASE 1: PLANNING THE PLANNING.
6. PHASE 2: APPROACHES TO MARKETING BUDGET PLANNING.
6.1 Heuristic budgeting approach: Pragmatic budget calculation.
6.2 Analytical budgeting approach: Modeling using the advertising impact function.
7. PHASE 3: STRATEGIC MARKETING PLANNING.
7.1 Systematic Procedure for Strategy Development.
7.2 Analysis of the Initial Strategic Situation.
7.3 Brand management: A brand is a brand.
7.4 Sales channel management: Defining and designing the sales channel.
7.5 Online marketing: Attractive offerings and pricing wanted.
7.6 Developing and evaluating marketing strategies.
8. PHASE 4: PROGRAM STRATEGY.
8.1 Decisions about the communication strategy and advertising message.
8.2 The elements of program planning.
9. PHASE 5: INTEGRATED MARKETING COMMUNICATION PLANNING (CAMPAIGN PLANNING).
9.1 From programs to campaigns: From content to implementation.
9.2 Differentiation and standardization of campaign architectures.
9.3 Using media: How can I reach the customer cost–efficiently?
9.4 Advertising effectiveness analysis: Test procedure made easy.
10. PHASE 6: CAMPAIGN DEVELOPMENT AND EXECUTION.
10.1 Selecting an agency: A systematic approach to finding the most suitable agency.
10.2 Good agency briefing: The key to success.
11. PHASE 7: ANALYSIS AND REPORTING.
11.1 Analysis and reporting: Figure–based planning and learning from success (or failure).
11.2 Analysis instruments for efficient planning and implementation.
11.3 Defining KPIs and controlling with the balanced scorecard.
PART III: IMPLEMENTATION.
12. IMPLEMENTING MARKETING PLANNING.
12.1 Marketing organization in a state of flux.
12.2 Gathering and managing customer data (database marketing).
12.3 Planning and implementing marketing planning: The secret is in the system.
PART IV: OUTLOOK.
13. MARKETING PLANNING 2.0.
APPENDIX: WORKSHEETS FOR MARKETING PLANNING.
A.1 Marketing program: Details (program book).
A.2 Agency briefing document (direct marketing example).
BIBLIOGRAPHY.
ACKNOWLEDGMENTS.
TABLE OF FIGURES.
INDEX.

Nota biograficzna:
Dr RALF E. STRAUSS has been the Chief Marketing Officer for SAP in Germany and Central Europe since 2003. And, from April 2008 he takes over global product management responsibility for all SAP CRM Marketing solutions, responsible for solution strategy, product vision and roadmap. SAP is the world′s leading provider of business softwa