The Volunteer Management Handbook: Leadership Strategies for Success

Praise for The Volunteer Management Handbook, Second Edition
"People are central to creating change and addressing challenges in our communities. By finding new ways to collaborate, share best practices, and develop effective volunteer service opportunities, we will create real solutions. The Volunteer Management Handbook, Second Edition is an invaluable tool for the service sector." —Michelle Nunn, CEO, Points of Light Institute
"This handbook is a uniquely useful resource for all managers and administrators of volunteer programs in America and elsewhere. Its chapters provide thoughtful but practical ′how to′ advice for all key elements of operating a volunteer program. Chapter authors are outstanding leaders in the field. I strongly recommend this book to anyone concerned with starting, running, or improving a volunteer program." —David Horton Smith, PhD, Harvard University; Research and Emeritus Professor of Sociology, Boston College; Visiting Professor of Nonprofit Research, City University London, UK; founder of ARNOVA and of Nonprofit and Voluntary Sector Quarterly
"The new edition of The Volunteer Management Handbook, Second Edition is an exciting resource for leaders searching for strategies for success, on their journey to leadership. A great addition to a leadership library." —Frances Hesselbein, President and CEO, Leader to Leader Institute
"In an era where volunteers are an increasingly important part of more and more nonprofits, Connors has again gathered the most current data from experts and then provided the tools to help nonprofit managers do their best with this key resource. Well organized and well sourced, this book should be part of any nonprofit leader′s toolkit." —Peter Brinckerhoff, author of Mission–Based Management

Spis treści:
Preface.
Part One Volunteer Resource Program Assessment, Analysis, and Planning.
Organizational Assessment/Planning .
Chapter 1 Volunteer Models and Management (R. Dale Safrit, Ed.D. North Carolina State University and Ryan Schmiesing, Ph.D. Ohio Community Service Council).
Chapter 2 Volunteer Demographics (Harriett C. Edwards, Ed.D., R. Dale Safrit, Ed.D. and Kimberly Allen, North Carolina State University).
Chapter 3 Preparing the Organization for Volunteers (Jeffery L. Brudney, Ph.D., Cleveland State University).
Chapter 4 Shaping an Organizational Culture of Employee and Volunteer Commitment (Judith A. M. Smith, D. M., HandsOn Jacksonville, Inc.).
Operational Assessment/Planning.
Chapter 5 Maximizing Volunteer Engagement (Sarah Jane Rehnborg, Ph.D. and Meg Moore, MBA, University Of Texas at Austin).
Chapter 6 Assessment, Planning and Staffing Analysis (Cheryle Yallen, MS, CNY Enterprises, Chicago, IL and Barbara Wentworth, MS).
Chapter 7 Policy Development for Volunteer Involvement (Linda L. Graff, BSW, MA, Linda Graff and Associates Inc.).
Part Two Strategic Deployment and Implementation.
Accession.
Chapter 8 The Latest Approach to Volunteer Recruitment Competency–Competence Pathways and Volunteer Resource Management Systems (Stephen Hobbs, Ed.D., WELLthLearning.com).
Chapter 9 Orientation.
Welcoming New Volunteers into the Organization (Harriett C. Edwards, Ed.D., North Carolina State University).
Training.
Chapter 10 Training Volunteers (Mary Kay Hood, M.S., Hendricks Regional Health).
Communications.
Chapter 11 Volunteer and Staff Relations (Nancy Macduff, MACE, Macduff/Bunt Associates).
Chapter 12 Communicating with Volunteers and Staff (Denise Sevick Bortree, Ph.D., Pennsylvania State University).
Program Management.
Chapter 13 Volunteer Performance Management.
The Impact Wheel (Julie Cross, Ph.D., Stratagem, Inc. and Stephen Hobbs, Ed.D., WELLth Learning Network).
Chapter 14 Risk Management in Volunteer Involvement (Linda L. Graff, MA, Linda Graff and Associates Inc.).
Part Three Results and Evaluation.
Chapter 15 Evaluating the Volunteer Program.
Contexts and Models (Jeffrey L. Brudney, Ph.D., Cleveland State University and Tamara G. Nezhina, Ph.D., Depaul University).
Chapter 16 Evaluating Impact of Volunteer Programs (R. Dale Safrit, Ed.D., North Carolina State University).
About the Editor.About the Contributors.
About the Website.
Index.

Nota biograficzna:
Tracy D. Connors has published eight nonprofit management handbooks—an unsurpassed publication record in the field of not–for–profit management—a field that he helped advance and define beginning with the first NPO handbook in 1980. He is an NPO management consultant, a Leadership Faculty Member for HandsOn University, and a PhD student in Nonprofit Organization Management at Capella University completing a Dissertation focused on achieving and sustaining excellence in human services management.

Okładka tylna:

Praise for The Volunteer Management Handbook, Second Edition
"People are central to creating change and addressing challenges in our communities. By finding new ways to collaborate, share best practices, and develop effective volunteer service opportunities, we will create real solutions. The Volunteer Management Handbook, Second Edition is an invaluable tool for the service sector." —Michelle Nunn, CEO, Points of Light Institute
"This handbook is a uniquely useful resource for all managers and administrators of volunteer programs in America and elsewhere. Its chapters provide thoughtful but practical ′how to′ advice for all key elements of operating a volunteer program. Chapter authors are outstanding leaders in the field. I strongly recommend this book to anyone concerned with starting, running, or improving a volunteer program." —David Horton Smith, PhD, Harvard University; Research and Emeritus Professor of Sociology , Boston College; Visiting Professor of Nonprofit Research, City University London, UK; founder of ARNOVA and of Nonprofit and Voluntary Sector Quarterly
"The new edition of The Volunteer Management Handbook, Second Edition is an exciting resource for leaders searching for strategies for success, on their journey to leadership. A great addition to a leadership library." —Frances Hesselbein, President and CEO, Leader to Leader Institute
"In an era where volunteers are an increasingly important part of more and more nonprofits, Connors has again gathered the most current data from experts and then provided the tools to help nonprofit managers do their best with this key resource. Well organized and well sourced, this book should be part of any nonprofit leader′s toolkit." —Peter Brinckerhoff, author of Mission–Based Management