Win at Work!: The Everybody Wins Approach to Conflict Resolution

Proven techniques for resolving workplace conflicts
After years of seeing clients struggling and their businesses suffering with destructive conflicts, Diane Katz developed The Working Circle®, a step–by–step process that helps everyone in business resolve conflict in a non–confrontational, creative, collaborative way.
Win at Work! provides you with a no–nonsense guide based on real–life examples of people at pivotal points in their careers. Filled with practical wisdom, it reveals how you can move around the roadblocks that, if left unattanded, can stop you in your tracks. Win at Work! also helps those of us who are uncomfortable with conflict, giving them tools for solving problems in a nonconfrontational manner. This essential guide
Offers a proven step–by–step process for conflict resolutionDeals with complex business questions about independence, moral values, face–saving, goal–setting, and leadershipProvides easy language for talking through problems and reaching a relatively painless outcome
Putting aside simple band–aid solutions, Win at Work! is your proven resource for the kind of long–term team–building that ultimately makes the difference in business and organizational success.

Spis treści:
Introduction: Conflict at Work: Time–Wasting, Energy Draining, and Expensive.
Part I What is The Working Circle®?
Chapter 1 The Power of the Circle in Conflict Resolution.
Chapter 2 The Working Circle′s 8 Key Questions. 
1. What′s the situation?
2. What′s negotiable?
3. What′s non–negotiable?
4. What did I learn from previous experience?
5. What do I feel about the situation?
6. What′s my game plan?
7. What transformations will the game plan bring?
8. Will these changes ultimately be positive?< br>Part II What′s Your Conflict Resolution Style?
Part III From The Working Circle to the Winner′s Circle.
Chapter 3: Eight Challenges, Eight Decisions.
Ask your boss for what you deserve or “be happy you have a job”?
Deal with your partner or let him keep creating chaos?
Speak up about what′s happening or remain silent?
Mediate, or take a side?
Deal with the client′s anger or let him continue shouting?
Get your boss off your back or continue to be micromanaged?
Stand up to the bully or don′t make waves?
Manage that troublemaker or let them continue to stir up trouble?
Chapter 4: Teaching Without Being a Teacher.
Introducing The Working Circle at Work.
What if your work environment rewards Win–Lose Behavior?
What should you realistically expect if you work for a problem–maker?
Chapter 5: “Working the Circle” as You Advance Your Career.
The Four Phases of Careers.
Addendum: Acknowledgments and Sources for The Working Circle.