The Remedy: Bringing Lean Thinking Out of the Factory to Transform the Entire Organization

A powerful business fable that shows you how to spread Lean business practices to every function of your business
Pascal Dennis is a Lean business learner and practitioner who has written four books on the subject of Lean business practices. In The Remedy, he shows how Lean business practices can be expanded from manufacturing to all the other areas of your business–including design, engineering, sales, and marketing and all processes in between–and how doing so builds a more efficient organization at every level.
This story follows Tom Pappas and Rachel Armstrong, senior leaders at a desperate automotive company as they try to implement a Lean management system across an entire platform, the Chloe, a breakthrough "green" car. The future of the company is at stake. Can Tom and Rachel, supported by Andy Saito, a retired, reclusive Toyota executive, regain the trust and respect of the customer? Can a venerable but dying company implement Lean practices to every part of their business and learn a new, more effective way of managing? Shows you how to use the Lean quality improvement method to fix not just a manufacturing system, but an entire company, including management, design, marketing, and supply chainWritten by Pascal Dennis, author of four books on Lean practices and winner of the coveted Shingo Prize for outstanding research contributing to operational excellenceOriginally developed by Toyota, the Lean approach to quality improvement has gained a worldwide following and helped turn around enumerable struggling businesses
If your business is treading water–or sinking in the waves–The Remedy will show you how to put Lean processes to work in every functional area for long–term business survival and success.

Spis treści:
1. Motor City Sadness.
Overview of Lean fundamentals.
How Lean looks different in white collar environments vs. t he factory.
Waste in health care and the restaurant business.
2. Lotus Land.
The nature of big companies.
Big Company Disease.
Obstacles to transforming big companies.
Role of the Shusa.
3. What Have I Learned?
Lean fundamentals.
Lean thinking –– core mental models.
Waste in business processes.
Introduction to problem solving.
Nature of transformation.
4. How Will We Change Their Thinking?
Reflections on how to deepen and extend mental models.
The nature of value and waste in knowledge work.
Grasping the situation by going to see for yourself.
Basics of system thinking.
5. Focus & Alignment –– When You′re a Jet, You′re a Jet.
Fundamentals of strategy deployment.
Defining True North, our strategic and philosophical objective.
How strategy making actually works in organizations.
How the New York Jets might apply strategy deployment.
6. Cluing into Chloe.
Politics in large organizations.
Creating a shared vision.
Strategy deployment in action.
Deploying targets and tactics through Catchball.
7. A Trip to Boston to Dispel the Fog.
Role of the leader.
The Water Ring model.
How complex systems fail –– and succeed.
The Four Rules –– Standards, Connections, Pathways, Improvement.
The Remedy to Big Company Disease.
8. Marketing – Leaning Out the Mad Men.
Marketing basics.
Mental models in marketing.
Waste and value in marketing.
Yamazume.
Takt, flow and pull in Marketing.
Expected, Specified and Delightful Value.
9. Design & Engineering –– Making Knowledge Flow.
Mental models in Design.
Value and waste in Design & Engineering.
Production physics –– implications for Design.
Small batch learning.
Takt, flow and pull in Design.
Set–based concurrent engineering.
10 . Nick Papas Falls into the Abyss.
Mental models in Health Care.
Value and waste in Health Care.
Lean fundamentals in Health Care.
Our Health Care mess –– root cause and countermeasures.
The Four Capabilities.
The Remedy to Big Company Disease – reprise.
11. Our Supply Chain –– My Beautiful Mind.
Mental models in supply chain.
The Nash equilibrium.
The importance of information flow.
The Ground Hog Day Effect.
The Bullwhip Effect –– causes & countermeasures.
What is Heijunka?
Process and System Kaizen.
12. Dealers, Spielers and Concealers.
Mental models in Retail.
Principles of Lean Provision.
Provision/Consumption Maps.
Politics in Large Organizations.
Financial Aspects of Lean.
Possible effects of Standard Cost Accounting.
Lean in Human Resources.
13. Scylla and Charybdis.
Politics in large organizations.
14. Be My Phenomena.
Nature of transformation.
Ethics.
The Cardinal Virtues.
Lean Leadership.
Appendix I –– Glossary of Lean Terms.