Conflict Resolution at Work For Dummies

The easy way to maintain healthy and productive working relationships
Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that′s easy to understand and ready for you to apply right away.
Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro
Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate
Practice good self–awareness — understand how ignoring a problem, misinterpreting employees′ needs, and creating muddy expectations contribute to conflict
Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees
Resolve a conflict between two or more employees — get easy–to–follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress
Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions
Open the book and find:
The right way to manage conflict within a team
Advice on when to tackle issues and when to hold back
Practical guidance on developing solutions and agreements
Ways to address just about any issue you′ll face
Tips on keeping your team focused and productive during conflicts
When to use internal resources like Human Resources and when to turn to outside experts

Spis treści:
Introduction.
Part I: Under standing Conflict in the Workplace.
Chapter 1: An Overview of Confl ict Resolution at Work.
Chapter 2: Understanding What People Bring to Conflict.
Chapter 3: Determining How Groups Contribute to Conflict.
Chapter 4: Practicing Self–Awareness: Understanding How Managers Foster Conflict.
Chapter 5: Knowing When to Address Conflict.
Part II: Resolving a Conflict between Two or More of Your Employees.
Chapter 6: Developing a Plan and Preparing for a Meeting.
Chapter 7: Starting a Mediation Meeting and Creating a Working Agenda.
Chapter 8: Negotiating Possible Solutions to a Conflict.
Chapter 9: Offering Proposals and Crafting Agreements.
Chapter 10: Adapting a Confl ict Meeting for the Entire Team.
Chapter 11: Monitoring Agreements and Progress.
Part III: Using Additional Resources to Resolve the Conflict.
Chapter 12: Keeping a Team Focused During a Conflict.
Chapter 13: Determining How Your Company Can Help.
Chapter 14: Getting Outside Experts to Facilitate Resolutions.
Part IV: Smoothly Handling Conflict When You’re One of the People Involved.
Chapter 15: Identifying What Both Sides Want.
Chapter 16: Asking for a Meeting to Talk about the Conflict.
Chapter 17: Sitting Down to Talk Through the Issues.
Chapter 18: Tailoring Your Approach to the Organizational Chart.
Part V: The Part of Tens.
Chapter 19: Ten Things You Can Control When You’re in an Unresolved Conflict.
Chapter 20: Ten Reasons Managers Give for Not Addressing Conflict.
Chapter 21: Ten Pearls of Wisdom from Professional Mediators.
Index.

Nota biograficzna:

Vivian Scott is a Certified Mediator in private practice and a retired Microsoft marketing manager. She is a member of the Washington Mediation Association and volunteers as a mediator at the Dispute Resolution Center of Snohomish & Island Counties.

Okładka tylna:

The e asy way to maintain healthy and productive working relationships
Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that′s easy to understand and ready for you to apply right away.
Tap into conflict resolution expertise — get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro
Rediscover communication — find out how body language, tone of voice, emotions, and filters impact the ability to communicate
Practice good self–awareness — understand how ignoring a problem, misinterpreting employees′ needs, and creating muddy expectations contribute to conflict
Know how to address conflict — learn how to choose the optimal time and place to discuss problems and address employees
Resolve a conflict between two or more employees — get easy–to–follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress
Help yourself during conflict — learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions
Open the book and find:
The right way to manage conflict within a team
Advice on when to tackle issues and when to hold back
Practical guidance on developing solutions and agreements
Ways to address just about any issue you′ll face
Tips on keeping your team focused and productive during conflicts
When to use internal resources like Human Resources and when to turn to outside experts