No More Excuses: The Five Accountabilities for Personal and Organizational Growth

Praise for No More Excuses
"As a former CEO of Southwest Airlines, I learned that a key leadership principle for success in a challenging market was to make accountability a competitive advantage. In this exciting read, No More Excuses, Sam will show you step–by–step just how to do that. The five accountabilities that Sam shares will be key in making your organization successful." —Howard Putnam , Former CEO, Southwest Airlines, and author of The Winds of Turbulence
"At ING DIRECT, we believe that understanding and driving a culture of accountability is a major competitive advantage for our business. Practicing the fundamentals of accountability as set out in this book can help you differentiate your business, drive engagement and retention among your employees, improve interactions with your customers, and drive business results. Sam Silverstein′s unique approach to this strategically vital issue is required reading."—Peter Aceto , President & CEO, ING DIRECT, Canada
"When I look at the Five Accountabilities, I think these are probably the key drivers that allow people to make and fulfill commitments." —George Tamke, Chairman of The Hertz Corporation; Culligan Ltd.; and ServiceMaster
"In the age of finger–pointing and corporate bailouts, accountability seems to be a long forgotten myth. As someone who sees, first–hand, the impact of personal accountability on our nation′s healthcare costs, I view No More Excuses as an important guide for individuals and corporations that want to harness the power of accountability to achieve their goals."—Stan Nowak, CEO & cofounder, Silverlink Communications, Inc.
"You cannot run a company or an organization effectively, no matter how big or small it is, without a strong culture of accountability. At PEP, employees at all levels know exactly what outputs are expected of them, they also know how and how often these ou tputs are measured. No More Excuses shows you exactly how to build the same kind of culture."—George Steyn, Managing Director, PEP, South Africa

Spis treści:
Acknowledgments.
Introduction—Your Competitive Advantage.
Learn the Five Accountabilities that give people and organizations the edge.
How to Use This Book.
Get an overview of the ‘‘No More Excuses’’ program—and meet the Accountability Masters who contributed to this book.
PART ONE.
Chapter 1—The $10,000 Question.
Learn who you are really accountable to.
Chapter 2—Beyond the Excuse.
Find out how expensive excuses really are.
PART TWO.
Chapter 3—The First Accountability: Doing the Right Things.
You are accountable for understanding and identifying your strategic intent—and the activities that support it.
Chapter 4—The Second Accountability: Managing Your Space.
You are accountable for creating space for new ideas, initiatives, and projects.
Chapter 5—The Third Accountability: Managing the Process.
You are accountable for creatively pursuing your strategic intent, even when you hit an obstacle.
Chapter 6—The Fourth Accountability: Establishing the Right Expectations.
You are accountable for setting expectations that reflect your values, that are properly benchmarked, and that are a bit of a stretch.
Chapter 7—The Fifth Accountability: Contributing to Your Relationships.
You are accountable for giving to the relationships that matter most to you—and for giving to the larger world.
Chapter 8—Creating a Culture of Accountability.
Advice from the Accountability Masters on sustaining an accountable team.
Conclusion: The Accountability Movement.
Join the global alliance of Highly Accountable People.
Index.

Nota biograficzna:
Sam Silverstein is an internationally acclaimed consultant, coach, and business advisor. A past president of The National Speakers Association, his client list includes such organizations as AFLAC, Lucent Technologies, the National Association of Home Builders, Prudential Insurance Company, and the United States Postal Service.

Okładka tylna:
Praise for No More Excuses
"As a former CEO of Southwest Airlines, I learned that a key leadership principle for success in a challenging market was to make accountability a competitive advantage. In this exciting read, No More Excuses, Sam will show you step–by–step just how to do that. The five accountabilities that Sam shares will be key in making your organization successful." —Howard Putnam , Former CEO, Southwest Airlines, and author of The Winds of Turbulence
"At ING DIRECT, we believe that understanding and driving a culture of accountability is a major competitive advantage for our business. Practicing the fundamentals of accountability as set out in this book can help you differentiate your business, drive engagement and retention among your employees, improve interactions with your customers, and drive business results. Sam Silverstein′s unique approach to this strategically vital issue is required reading."—Peter Aceto , President & CEO, ING DIRECT, Canada
"When I look at the Five Accountabilities, I think these are probably the key drivers that allow people to make and fulfill commitments." —George Tamke, Chairman of The Hertz Corporation; Culligan Ltd.; and ServiceMaster
"In the age of finger–pointing and corporate bailouts, accountability seems to be a long forgotten myth. As someone who sees, first–hand, the impact of personal accountability on our nation′s healthcare costs, I view No More Excuses as an important guide for individuals and corporations that want to harness the power of accountability to achieve their goals."—Stan Nowa k, CEO & cofounder, Silverlink Communications, Inc.
"You cannot run a company or an organization effectively, no matter how big or small it is, without a strong culture of accountability. At PEP, employees at all levels know exactly what outputs are expected of them, they also know how and how often these outputs are measured. No More Excuses shows you exactly how to build the same kind of culture."—George Steyn, Managing Director, PEP, South Africa