The Art and Science of 360 Degree Feedback

Praise for The Art and Science of 360 Degree Feedback
"The Art and Science of 360–degree Feedback is a must–read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you′re considering making 360 degree feedback part of your organization′s practice—and you can′t afford not to—don′t embark on that journey until you′ve consulted this essential resource."
—Jim Kouzes, coauthor. The Leadership Challenge and Credibility
"Rick Lepsinger and Toni Lucia have been instrumental in pioneering and now modernizing the art and science of 360–degree feedback. Their work has helped many organizations and countless senior executives hone their leadership skills. This book is a must read for any leader interested in developing a high performance culture by developing their people."
—Mark Miller, president and CEO, New Horizons Learning Centers
"This book is a great source of practical guidelines on how to design and conduct an effective feedback program for managers. The authors clearly explain how to make the program relevant for the organization, how to resolve typical problems, and how to carry out each step of the feedback process successfully."
—Dr. Gary Yukl, professor of management, University at Albany, State University of New York
"It is the most comprehensive guide to 360–degree feedback available and I highly recommend this book to anyone who wants to get the most out of their 360 investment."
—Lee Bellarmino, vice president, NJM Insurance Group and president and CEO, NJM Bank

Spis treści:
List of Exhibits.
Preface.
About the Authors.
PART ONE: PREPARING TO USE 360–DEGREE FEEDBACK.
Chapter One: The ABCs of 360–Degree Feedback.
Chapter Two : The Uses of 360–Degree Feedback: A Tool for Strategic Change.
Chapter Three: The Most Important Decision You Will Make: Choosing a Method for Collecting the Feedback.
Chapter Four: Using Interviews to Augment 360–Degree Feedback.
Chapter Five: Creating Champions: Selling the Idea to Others in the Organization.
PART TWO: IMPLEMENTING A 360–DEGREE FEEDBACK SYSTEM.
Chapter Six: Gathering the Feedback: Tips on Administering the 360–Degree Process.
Chapter Seven: Holding Up the Mirror: Presenting the Feedback.
Chapter Eight: Creating Lasting Change: Follow–Up Activities.
Chapter Nine: Enhancing Performance Management Systems.
Resource A: Examples of 360–Degree Feedback.
Resource B: Checklist for Selecting a Questionnaire.
Resource C: Sample Worksheets for Feedback Analysis and Interpretation.
Notes.

Nota biograficzna:
Richard Lepsinger is president of OnPoint Consulting. He is coauthor of three books, including Flexible Leadership: Creating Value by Balancing Multiple Challenges and Choices, The Art and Science of 360 Degree Feedback, first edition, and The Art and Science of Competency Models.
Anntoinette D. Lucia is president of West End Consulting, Inc. She is the coauthor of two books, The Art and Science of 360 Degree Feedback, first edition and The Art & Science of Competency Models.

Okładka tylna:
Praise for The Art and Science of 360 Degree Feedback
"The Art and Science of 360–degree Feedback is a must–read for all managers and human resource professionals. Lepsinger and Lucia offer a clear road map, pragmatic tools, and sage advice for all those concerned about improving human performance. If you′re considering making 360 degree feedback part of your organization′s practice—and you can′t afford not to—don′t embark o n that journey until you′ve consulted this essential resource."
—Jim Kouzes, coauthor. The Leadership Challenge and Credibility
"Rick Lepsinger and Toni Lucia have been instrumental in pioneering and now modernizing the art and science of 360–degree feedback. Their work has helped many organizations and countless senior executives hone their leadership skills. This book is a must read for any leader interested in developing a high performance culture by developing their people."
—Mark Miller, president and CEO, New Horizons Learning Centers
"This book is a great source of practical guidelines on how to design and conduct an effective feedback program for managers. The authors clearly explain how to make the program relevant for the organization, how to resolve typical problems, and how to carry out each step of the feedback process successfully."
—Dr. Gary Yukl, professor of management, University at Albany, State University of New York
"It is the most comprehensive guide to 360–degree feedback available and I highly recommend this book to anyone who wants to get the most out of their 360 investment."
—Lee Bellarmino, vice president, NJM Insurance Group and president and CEO, NJM Bank