The No Complaining Rule: Positive Ways to Deal with Negativity at Work

The No Complaining Rule
by Jon Gordon
A Story About Positive Ways to Turn Complaints into Solutions, Innovations, and Success
Every complaint represents an opportunity to turnsomething negative into a positive!
"Excuses always come from the losing locker room. In Jon Gordon′s book The No Complaining Rule, he provides the winning edge." —Coach Lou Holtz
"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve out more productive, lower–stress environments."—Nathan Whitaker coauthor (with Tony Dungy) of Quiet Strength
"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."—Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count

Spis treści:
Acknowledgments.
Author′s Note.
Introduction.
1. Hope.
2. On Fire.
3. Morale.
4. The Phone Call.
5. The Real Problem.
6. Traffic.
7. The Talk.
8. The Cost of Negativity.
9. It Could Be Worse.
10. Cancer.
11. The Positive Road.
12. The Complaining Fast.
13. Three No Complaining Tools.
14. No News Is Good News.
15. Fundamentals of Prosperity.
16. The Bloggers.
17. The Yard Guy.
18. Friday.
19. The Meeting.
20. Positive Principles.
21. Questions.
22. More Traffic.
23. Sunday.
24. Monday.
25. Hope Shares the No Complaining Rule.
26. The Rollout.
27. Play to Win.
28. Hope Receives the News.
29. Six Months Later.
30. It′s All Good.
31. No Complaining Rule Action Plan.
No C omplaining Week.
Personal Action Plan.
Are you a Complainer? Assessment.
www.NoComplaining Rule.com Web Site.
Information.
Is Your Organization Positive or Negative?
Also by Jon Gordon...
Seminar Information.
Index.

Nota biograficzna:
Jon Gordon is a speaker, consultant, and author of the international bestseller The Energy Bus: 10 Rules to Fuel Your Life, Work, and Team with Positive Energy, which has inspired readers the world over. He and his books have been featured on CNN and on NBC′s Today show, and in Forbes, Fast Company, O: The Oprah Magazine, the Wall Street Journal, and the New York Times. Clients such as the Jacksonville Jaguars, the PGA Tour, Northwestern Mutual, JPMorgan Chase, and Publix Supermarkets also call on Jon to get their team "on the bus" and moving in the right direction. Jon also impacts thousands of teachers and students each year through his work with schools, universities, and nonprofit organizations. He is a graduate of Cornell University and holds a master′s degree in teaching from Emory University. He lives in northeast Florida with his wife and two high–energy children.
For more information about Jon, please visit www.JonGordon.com or www.NoComplainingRule.com.

Okładka tylna:
The No Complaining Rule
by Jon Gordon
A Story About Positive Ways to Turn Complaints into Solutions, Innovations, and Success
Every complaint represents an opportunity to turnsomething negative into a positive!
"Excuses always come from the losing locker room. In Jon Gordon′s book The No Complaining Rule, he provides the winning edge." —Coach Lou Holtz
"In a world in which so many, it seems, focus on the glass as half empty, Jon Gordon sets out a clear blueprint in The No Complaining Rule to help each of us better ourselves. His approach will cut negativity and can impact our workplaces and our families, and help us carve ou t more productive, lower–stress environments."—Nathan Whitaker coauthor (with Tony Dungy) of Quiet Strength
"Complaining is one of the biggest problems in business today. It undermines the effectiveness of a team and organization, leading to contempt and an inability to adapt and change. In The No Complaining Rule, Jon Gordon offers the antidote."—Ken Fisher, CEO of Fisher Investments, Forbes columnist, author of The Only Three Questions That Count