Building Conflict Competent Teams

Praise for Building Conflict Competent Teams
"Conflict happens on the best of teams. Building Conflict Competent Teams shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must–read for anyone who wants to lead, or belong to, a high performing team."
—Ken Blanchard, coauthor, The One Minute Manager® and The One Minute Entrepreneur
"Runde and Flanagan have put together a clear, well–written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance."
—Douglas K. Smith, author, The Wisdom of Teams
"Building Conflict Competent Teams is full of stories that illustrate the power and purpose of conflict. It′s a field guide to those of us who understand that constructive conflict can lead to innovation and, potentially, competitive advantage."
—Jan McKenzie, director, training and development, the Weather Channel Companies
"An inspiring, comprehensive, and practical resource for team leaders, this book unveils the diamonds hidden beneath conflict′s rocky surface."
—Mark Gerzon, author, Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities
"Runde and Flanagan get to the hidden core of why some teams and organizations manage the inevitable conflict that comes with change better than others. Organizations that equip their teams with the knowledge and skills to engage conflicts as opportunities will be the ones that emerge as leaders in their industries. This book is required reading for those who wish to learn how to turn the energy of conflict into a positive force." —Ira Fialkow, executive vice president, shared services and human resources, Rinker Group Limited

Spis treści:
Preface.
1. A Team in Conflict.
2. Where Conflict Comes From, and Why It Is So Hard to Manage.
3. Creating the Right Climate.
4. Constructive Communication.
5. Techniques for Staying on Track.
6. Special Cases: Global and Virtual Teams.
7. Getting Started on the Road to Conflict Competence.
Epilogue.
Resources.
References.
The Authors.
Index.

Nota biograficzna:

Craig E. Runde is director of new program development at the Leadership Development Institute at Eckerd College, St. Petersburg, Florida.
Tim A. Flanagan is director of custom programs at the Leadership Development Institute at Eckerd College, St. Petersburg, Florida.
The Center for Creative Leadership (CCL®) is a top–ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadership—the capacity to achieve more than imagined by thinking and acting beyond boundaries—through an array of programs, products, and other services. Ranked among the world′s top providers of executive education by BusinessWeek and the Financial Times, CCL is headquartered in Greensboro, N.C., with campuses in Colorado Springs, Colo.; San Diego, Calif.; Brussels, Belgium; and Singapore. Its work is supported by more than 500 faculty members and staff.

Okładka tylna:

Praise for Building Conflict Competent Teams
"Conflict happens on the best of teams. Building Conflict Competent Teams shows team leaders as well as team members how to constructively tackle the challenges that come when people disagree. This book is a must–read for anyone who wants to lead, or belong to, a high performing team."
—Ken Blanchard, coauthor, The One Minute Manager® and The One Minute Entrepreneur
"Runde and Flanagan have put to gether a clear, well–written guide to the nature and sources of conflict that arise in teams and, more important, how to maximize the chances that conflict turns out to be the good thing that teams thrive on instead of the bad thing that destroys team performance."
—Douglas K. Smith, author, The Wisdom of Teams
"Building Conflict Competent Teams is full of stories that illustrate the power and purpose of conflict. It′s a field guide to those of us who understand that constructive conflict can lead to innovation and, potentially, competitive advantage."
—Jan McKenzie, director, training and development, the Weather Channel Companies
"An inspiring, comprehensive, and practical resource for team leaders, this book unveils the diamonds hidden beneath conflict′s rocky surface."
—Mark Gerzon, author, Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities
"Runde and Flanagan get to the hidden core of why some teams and organizations manage the inevitable conflict that comes with change better than others. Organizations that equip their teams with the knowledge and skills to engage conflicts as opportunities will be the ones that emerge as leaders in their industries. This book is required reading for those who wish to learn how to turn the energy of conflict into a positive force." —Ira Fialkow, executive vice president, shared services and human resources, Rinker Group Limited