Strategic Benchmarking Reloaded with Six Sigma: Improving Your Companys Performance Using Global Best Practice

A new update of the classic text on benchmarking
Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company′s overall performance. This new revision reviews the first twenty–five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.
Topics include:
Stimulating business improvement with benchmarking
Linking Six Sigma to strategic planning and benchmarking
Understanding the essence of process benchmarking
Making statistical comparisons in benchmarking
Applying benchmarking results for maximum utility
Reviewing lessons learned from old case studies
Conducting a strategic benchmarking study
Performing an operational benchmarking study
Mainstreaming benchmarking into strategic planning
Creating a sustainable benchmarking capability
Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources

Spis treści:
Preface
Acknowledgment
Introduction—Benchmarking: The First 25 Years (1979–2004
PART 1: The Business Context of Benchmarking
1. Stimulating Business Improvement by Benchmarking
2. Linking Six Sigma to Strategic Planning and Benchmarking
PART 2: The Process of Benchmarking
3. Understanding the Essence of Process Benchmarking
4. Making Statistical Comparisons in Benchmarking
5. Applying Benchmarking Results for Maximum Utility
PART 3: Case Studies in Benchmarking
6. Reviewing Lessons Learned from Old Case Studies
7. Conducting a Strategic Benchmarking St udy
8. Performing an Operational Benchmarking Study
PART 4: Conducting Benchmarking Studies
9. Mainstreaming Benchmarking into Strategic Planning
10. Creating a Sustainable Benchmarking Capability
Appendix A. The Benchmarking Code of Conduct
Appendix B. Standard Operating Procedure: Benchmarking Process
Appendix C. Web Resources for Benchmarking
Appendix D. Glossary of Terms Used in Lean Production
Appendix E. Chronological Bibliography of Books about
Benchmarking
About the Author
Index

Nota biograficzna:

Gregory H. Watson is an independent business advisor to Fortune 500 senior management teams. An experienced expert in quality and benchmarking, he has been vice president of quality at Xerox Corporation, vice president of benchmarking at the American Productivity & Quality Center, and director of corporate quality at Compaq Computer Corporation.

Okładka tylna:

A new update of the classic text on benchmarking
Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company′s overall performance. This new revision reviews the first twenty–five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.
Topics include:
Stimulating business improvement with benchmarking
Linking Six Sigma to strategic planning and benchmarking
Understanding the essence of process benchmarking
Making statistical comparisons in benchmarking
Applying benchmarking results for maximum utility
Reviewing lessons learned from old case studies
Conducting a strategic benchmarking study< li>
Performing an operational benchmarking study
Mainstreaming benchmarking into strategic planning
Creating a sustainable benchmarking capability
Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources