Excellence in Warehouse Management: How to Minimise Costs and Maximise Value

Warehouses have been described as places where buyers keep their mistakes. They are also seen as a ‘necessary evil’: places that stop the flow of goods and thus increase costs without adding value.
The truth is that warehouses often have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business.
Excellence in Warehouse Management covers everything you need to know – from stock control to outsourcing – to manage warehouse operations as part of a holistic system, fine–tuned to serve the customer and drive the bottom–line.
Cutting through jargon to clearly define and explain all the various processes of warehousing and logistics, Stuart Emmett reinvents warehouses as crucial links in supply chains that are streamlined, adaptable and profitable. Where speed and flexibility are watchwords, and people are valued and developed. With thinking points, self–assessment exercises and case studies he challenges you to consider your own operations in a new way, and plot a course into the future.
Balancing core principles with current issues such as global supply chains, reverse logistics, risk management in agile systems and socio–political influences, this is an essential guide for any warehousing, logistics or supply chain professional.


Spis treści:
Introduction.
Abbreviations.
Acknowledgements.
1: The Role of Warehousing and Stores.
Warehousing and the supply chain.
Training topics.
Definitions.
Strategic aspects of warehousing.
Customers.
The value chain.
Warehouse location.
Modern warehouse operations.
World–class warehousing.
Conclusion.
2: Inventory, Stock Analysis and Classifying Products.
Product classification.
Demand analysis.
ABC analysis.
Product coding.
Product handling groups.
Inventory m anagement: why hold stock?
Inventory costs and service.
Lead time.
Demand forecasting.
Inventory and statistics.
How much stock should be held?
Replenishment methods.
Questions about inventory.
3: Stock Control.
Stock inaccuracy.
Continuous or periodic stock checking.
Stock control.
Security and preventing loss.
Information security.
Training topics.
4: The Warehouse and Operational Principles.
Warehouse structure.
Warehouse operations.
Receiving.
Location methods in the warehouse.
Picking options.
Customer orders.
Methods of picking.
Despatching activity.
Organising for flow.
5: Equipment.
Fork–lift trucks.
Racking/shelving.
The aisle width decision.
6: Warehouse Information Communications Technology.
Importance of information.
Decision–making and ICT.
Improvements with ICT.
Warehouse ICT applications.
Systems implementation.
7: Regulations.
Health and safety at work.
Management of health and safety.
Health and safety arrangements.
Warehouse health and safety risks.
Risk assessments.
Fork–lift trucks: health and safety.
8: Productivity, Cost and Service.
Framework for analysis.
Key costs.
Key productivity drivers.
Basic improvements.
Understanding productivity.
Determining pricing and charging.
Customer service.
Added value.
Warehouse layout.
Training topics.
9: Outsourcing.
Users’ views of third parties and the marketplace.
Selecting third parties.
Training topics.
10: People Management.
Company culture.
Management.
Work objectives and performance.
Motivating people.
Empowering.
Teams.
Communication.
Managing change.
Warehouse picking operatives.
Training topics.
11: Developments and Trends.
Supply chain impacts on stores and warehousing.
Global logistics.
Reverse logi stics and customer returns.
Risk.
Roads.
Legislation.
Technology.
People development.
Political influences.
The supply chain.
Warehouse aims/ideals.
Useful Information and Websites.
Bibliography.
Index.


Nota biograficzna:
Stuart Emmett is a trainer, consultant and mentor, operating through  learnexchange.com, his background is in managing warehouses.
He has written 3 books, various learning and technical material and a wide range of articles. Stuart is joint writer of Learning Material for e–learning (which won the 2000 Institute of Logistics and Transport Award for Excellence in Information, Communications and E–commerce).

Okładka tylna:
Warehouses have been described as places where buyers keep their mistakes. They are also seen as a ‘necessary evil’: places that stop the flow of goods and thus increase costs without adding value.
The truth is that warehouses often have a critical part to play in supply chain management, and warehouse managers should be centrally involved in the strategic aspects of any business.
Excellence in Warehouse Management covers everything you need to know – from stock control to outsourcing – to manage warehouse operations as part of a holistic system, fine–tuned to serve the customer and drive the bottom–line.
Cutting through jargon to clearly define and explain all the various processes of warehousing and logistics, Stuart Emmett reinvents warehouses as crucial links in supply chains that are streamlined, adaptable and profitable. Where speed and flexibility are watchwords, and people are valued and developed. With thinking points, self–assessment exercises and case studies he challenges you to consider your own operations in a new way, and plot a course into the future.
Balancing core principles with current issues such as global supply chains, reverse logist ics, risk management in agile systems and socio–political influences, this is an essential guide for any warehousing, logistics or supply chain professional.