Business Process Change: A Business Process Management Guide for Managers and Process Professionals

Business Process Change: A Business Process Management Guide for Managers and Process Professionals, Fourth Edition, provides a balanced view of the field of business process change. Bestselling author and renowned expert in the field Paul Harmon offers concepts, methods, cases for all aspects, and phases of successful business process improvement. Students and professionals alike will benefit from the comprehensive coverage and customizable, integrated approach to broad business process management that focuses on improving efficiency and productivity. In this updated Edition, particular attention is paid to the impact of disruptive technology on business and the need for agile transformation.

Covers Business Process Management Systems and the integration of process redesign and Six SigmaExplores how different process elements fit together, including the human aspects of process redesignPresents best-practice methodologies that can be applied and tailored to an organization’s specific needsOffers invaluable, detailed case studies demonstrating how these key methods are implemented

1. Business Process Change

Part I. Organization-Wide Concerns 2. Strategy, Value Chains, Business Initiatives, and Competitive Advantage 3. Understanding Your Organization 4. Business Architecture 5. Measuring Process Performance 6. Process Management 7. An Executive Level BPM Group

Part II. Process Level Concerns 8. Understanding and Scoping Process Problems 9. Modeling Business Processes 10. Human Performance Analysis, Automation, and Decision Management 11. Managing and Measuring a Specific Business Process 12. Incremental Improvement with Lean and Six Sigma 13. The BPTrends Process: Redesign Methodology 14. The Rental Cars-R-Us Case Study

Part III. Implementation Level Concerns 15. Software Tools for Business Process Analysis and Design 16. Business Process Management Suites 17. ERP-Driven Redesign 18. The Future of Business Process Management