Product Experience

Product Experience brings together research that investigates how people experience products: durable, non-durable, or virtual. In contrast to other books, the present book takes a very broad, possibly all-inclusive perspective, on how people experience products. It thereby bridges gaps between several areas within psychology (e.g. perception, cognition, emotion) and links these areas to more applied areas of science, such as product design, human-computer interaction and marketing.

The field of product experience research will include some of the research from four areas: Arts, Ergonomics, Technology, and Marketing. Traditionally, each of these four fields seems to have a natural emphasis on the human (ergonomics and marketing), the product (technology) or the experience (arts). However, to fully understand human product experience, we need to use different approaches and we need to build bridges between these various fields of expertise.

Most comprehensive collection of psychological research behind product design and usabilityConsistenly addresses the 3 components of human-product experience: the human, the product, and the experienceInternational contributions from experts in the field

Part 1: From the Human Perspective

A: Senses

Chapter 1: ON THE VISUAL APPEARANCE OF OBJECTS

Chapter 2: THE TACTUAL EXPERIENCE OF OBJECTS

Chapter 3: THE EXPERIENCE OF PRODUCT SOUNDS

Chapter 4: TASTE, SMELL AND CHEMESTHESIS IN PRODUCT EXPERIENCE

Chapter 5: MULTISENSORY PRODUCT EXPERIENCE

B: Capacities and skills

Chapter 6: HUMAN CAPABILITY AND PRODUCT DESIGN

Chapter 7: CONNECTING DESIGN WITH COGNITION AT WORK

Chapter 8: DESIGNING FOR EXPERTISE

Part II: From the Interaction Perspective

Chapter 9: HOLISTIC PERSPECTIVES ON THE DESIGN OF EXPERIENCE

A: The aesthetic experience

Chapter 10: PRODUCT AESTHETICS

Chapter 11: AESTHETICS IN INTERACTIVE PRODUCTS: CORRELATES AND CONSEQUENCES OF BEAUTY

B: The experience of meaning

Chapter 12: MEANING IN PRODUCT USE: A DESIGN PERSPECTIVE

Chapter 13: PRODUCT EXPRESSION: BRIDGING THE GAP BETWEEN THE SYMBOLIC AND THE CONCRETE

Chapter 14: SEMANTICS: MEANINGS AND CONTEXTS OF ARTIFACTS

C: The emotional experience

Chapter 15: PRODUCT EMOTION

Chapter 16: CONSUMPTION EMOTIONS

D: Specific experiences and approaches

Chapter 17: PRODUCT ATTACHMENT: DESIGN STRATEGIES TO STIMULATE THE EMOTIONAL BONDING TO PRODUCTS

Chapter 18: CRUCIAL ELEMENTS OF DESIGNING FOR COMFORT

Chapter 19: CO-EXPERIENCE: PRODUCT EXPERIENCE AS SOCIAL INTERACTION

Chapter 20: AFFECTIVE MEANING: THE KANSEI ENGINEERING APPROACH

Part III: From the Product Persperctive

A: Digital products

Chapter 21: THE USEFUL INTERFACE EXPERIENCE: THE ROLE AND TRANSFORMATION OF USABILITY

Chapter 22: THE EXPERIENCE OF INTELLIGENT PRODUCTS

Chapter 23: THE GAME EXPERIENCE

B: Non-durables

Chapter 24: EXPERIENCING FOOD PRODUCTS WITHIN A PHYSICAL AND SOCIAL CONTEXT

Chapter 25: THE MEDIATING EFFECTS OF THE APPEARANCE OF NONDURABLE CONSUMER GOODS AND THEIR PACKAGING ON CONSUMER BEHAVIOR

C: Environments

Chapter 26: OFFICE EXPERIENCES

Chapter 27: THE SHOPPING EXPERIENCE

CLOSING REFLECTIONS

INDEX